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Mobile Sync Problem with Rokordbox 6.0

Rokordbox 6.0. Mac OSX 10.15.4

I had Rekordbox 5 in the laptop.

Using 6.0, mobile sync to my iPhone, it keep on saying "The connected device "iPhone" is registered to a different Pioneer DJ account than the Pioneer DJ account "bxxxxxxxxx" of this computer's rekordbox. You cannot sync the library unless the accounts are the same."


I tried to change through KUDO on Rekordbox 5.8.5 and it was changed. But this keep on showing up. What can I do to resolve without losing all my information.

birdieman1288

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Dear all, 

Please follow the steps below while your computer is connected to the internet.

  • Reboot rekordbox application (Shut down and run rekordbox application)
  • Try “Mobile Library Sync” again

If above steps do not work, please fill in a form on attached URL.https://rekordbox.com/en/support/contact/

Thanks,

Masanori

 

masanori
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23 comments

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same as here hopefully someone can chime in and help u, lol

KARL SCOTT 0 votes
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I am also experiencing this problem. I migrated from RB5 to RB6. Then I installed iOS RB3 on the iPhone, when I try to pair them I receive the same message. I cannot figure out how to clear the pairing or reset the library on the iPhone, I have verified that I am logged into the same account on the iPhone and the computer. Any help with this issue would be greatly appreciated.

Brent Northey 0 votes
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I have the same problem too? I've tried to contact pioneer by there fill out form

but I still have had no reply. Its been a few days now and its starting to piss me off a bit

how are you supposed to get support. If anyone knows anything about this issue 

could you please share. thanks.

nicky claxton 0 votes
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Well when I put in this post, I thought I was the only one. The major problem is that I had my laptop since 2013 and I have been using Rekordbox  before they started implementing one email address. Somehow I had a username assigned to the Rekordbox from the past and honestly it has been 7 years ago and I don't remember when I assigned a username to it. This username must have carried forward to Rekorbox 6 and written somewhere in the Library (macOS).

Unfortunately the sign in for Pioneer and its iOS app use email address and password, not username and password. So the only way is somehow get rid of the username somewhere in the Library/... or users/library/...  I tried to change my profile and take out the username but it keeps on coming back when I opened KUVO > Privacy settings in Rekordbox 5.8.5.

I also had submitted a form to Pioneers prior to posting this topics knowing that they may not answer that fast. 

Raymond Kong 0 votes
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Same issue here. I’m absolutely certain I only have one Rekordbox account.

I have 5 (with licence) and 6 installed on my desktop, and the new iOS app on my iPad.

Mike Pickard 1 vote
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Fwiw, it’s not a username issue. I’ve only had rb5 installed for a month, around the same time I bought my first controller.

Mike Pickard 0 votes
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Well right now I can’t even test the iOS app so using 6.0 seems to be meaningless. Just glance at the discussion, and it seems to have bugs with analyzing tracks. Hopefully someone will shed some lights.

Raymond Kong 0 votes
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@Raymond Kong what was your experience with pairing? Did you run into the same issue?

Brent Northey 0 votes
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Sorry @Brent Northey , I was the one who posted this topics. I had two email addresses (at least) since the good old days of CDJ 1000MK2. Can't mobile sync.

Raymond Kong 0 votes
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Same issue. Both RB 6 and iOS app are authorized with the same e-mail. Have RB 5 installed and authorized with this e-mail as well.

Gorskii 0 votes
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Just created a new Pioneer DJ account, authorized it on both RB 6 and iOS app, and it worked like a charm.

Gorskii 0 votes
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just did as other have done, create new account, sign in on both devices, log out then back into main account and it worked.

hope this helps

 

matthew o'connor 1 vote
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I was able to resolve this issue by performing the following:

  1. If you have a RB5 license, be sure to save your license information.
  2. Deactivate your RB5 license.
  3. Cancel your account perhttps://kuvo.com/account/cancel
  4. Sign-up (you can use the same e-mail address.
  5. Delete and re-instal the iOS app.
  6. Sign into both macOS and iOS rekordbox apps with new account information.
  7. Follow standard mobile sync procedure.
  8. Optional: Reactivate RB5 if desired.

I hope this helps! it drove me mad...

 

Nick Wlos 0 votes
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Switching to new account and back on both devices was enough for me to get mobile sync working.
Didn't deactivate RB5 license.

Gorskii 0 votes
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Looks like you would have to deactivate if you wanted to use the same email address though.

Mike Pickard 0 votes
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I heard back from Pioneer regarding this issue. I can confirm the issue has to do with your account and some part of its configuration. I did not need to make changes to my phone or software,  I am guessing they made adjustments to my account. This feature is working well for me at this time, I have transferred about 200 Gigs with no issues.

Thanks for opening the thread and everyone who chimed in.

Brent Northey 0 votes
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Guess it's private to me as I have to login to see it.  Here is their response.

 

Thanks for your confirmation.
Actually, we had an issue on our server. A small glitch occurred. 
Now everything is working as expected.

If you have any further question, feel free to contact us.
Now we are closing this ticket.
Again, thank you for choosing Pioneer DJ products.

Brent Northey 0 votes
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