DDJ-1000 Not Recognized as Audio Device by Mac (Big Sur)

Sometime in the last three weeks, my MacBook Pro stopped recognizing the DDJ-1000 as an audio device. It does not appear at all in the audio device settings. The computer does recognize the DDJ-1000 as a MIDI controller. When I connect to the DDJ-1000, I am able to control Rekordbox DJ on my laptop using the controller, but all sound comes from the laptop speakers, not the master/booth outs. My computer is able to output to different audio devices, such as my Traktor S5 controller and a Scarlett USB audio interface.

I am running a 2016 15-inch MacBook Pro, Intel, with macOS Big Sur 11.4. I am running the DDJ firmware version 112_MAC64. I am running the latest audio driver for DDJ-1000/Big Sur (M_3.0.0).

I have followed the troubleshooting steps laid out in this thread, to no avail. I have completely uninstalled and reinstalled the most up to date DDJ-1000 drivers, and firmware, according to Pioneer's directions several times now. I have used the `sudo kextcache --clear-staging` command before doing so. I have reinstalled MacOS Big Sur. (I do not see encounter security authorization messages in the system privacy settings when I reinstall the software, I presume because I have previously allowed the software to run.)

The only thing I haven't tried is reinstalling rekordbox itself. I believe I'm using version 5.4 or something, because I need it to support RekordCloud, and Pioneer has yet to fix the bug blocking RekordCloud from working with Rekordbox 6 or the most recent versions of 5. But, I suspect the issue is not with Rekordbox anyway because it seems more of a system level issue - the mac should recognize the controller as an audio device even when Rekordbox isn't involved.

Thank you for your help.

John Fales July 09, 2021 03:29

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5 comments

Hey John,

First of all, only rekordbox 6 or 5.6.8 are compatible with Big Sur, so you'll need to use those versions.

As for the DJ-1000, the driver security should have worked following the kextcache clearing method provided you followed all the steps to remove and reboot throughout. Check the System Information app under Software > Disabled Software to see if the driver was blocked, or Software > Extensions to see if it's loaded when the DDJ is connected.

Pulse July 10, 2021 18:30 0 votes

I uninstalled Rekordbox 5 and Rekordbox 6, completely uninstalled the ddj-1000 drivers including using the kextcache clearing method. Installed the most recent version of Rekordbox 6, installed the most recent ddj-1000 drivers. Still not being recognized as an audio device.

The driver is not listed under disabled software. In Software > Extensions it shows as Notarized: Yes; Loaded: No; Obtained From: Identified Developer.

The not loading part sounds like an issue - how can I change that?

John Fales July 14, 2021 18:36 0 votes

If you're using 11.4, we're noticing this is more of a problem. I'll ask you to please file an inquiry ticket here and our support team can gather some additional information to troubleshoot further. Thanks.

Pulse July 14, 2021 20:47 0 votes

I'm also having this issue on MacOS 11.5 (M1) using rekordbox 6.5.2 & a DDJ-800. This was fine until I updated my laptop. I uninstalled and reinstalled the driver and the installation was "successful" but still "no audio driver loaded".

I'll submit a ticket as well but please do update this thread if you come across a solution, thanks!

Matthew Langlois July 24, 2021 08:25 0 votes

This is happening to me also with an SRT1000. I have lost over £300 due to gigs i've either had to walk off or cancel due to this problem. Rather than 'noticing' a problem, when will it be fixed. You CANNOT say your product line is compatible with Big Sur when it is clearly not. I have logged a ticket but would welcome your comments as to whether compensatory gestures are appropriate in this case.

Gary Barnes July 24, 2021 10:46 0 votes