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No bass with RMX 1000

Brand new RMX-1000 . I had it plugged into UREI 1620 mixer effects loop with RCA cables. It worked ok in this mode. I then purchased balanced TRS-XLR cables (male and female) for UREI -> RMX -> Amplifier (all xlr) . For some reason there is no low end (Bass) in this configuration. It's like a high pass filter somewhere. Any suggestions?
DJ Justice

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More likely that there is signal cancellation going on; try using unbalanced TS cables for the RMX.

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