XDJ RX3 Freeze Issues

How were you using it when you had the problem?

Hi,

I had a handful of freeze issues that all went away since the 1.11 firmware and getting the Sandisk Extreme Pro 128 gig, formatted it to MacOsx Journaled HFS+. I still occasionally get some files that cause lag, but never a freeze, so i make a note of those tracks, drop them in my DAW and re-export them, that re-encoding process seems to fix em. I did try a 500gig SSD, but the Sandisk works better, i wish it wasn't so damn tall.

Rex, can you post 1 or 2 of the files causing lag? im curious why they would cause this, you should not have to re-encode your library for the player to be lag free, maybe Pioneer can see why they lag and fix the actual issue

Thanks Rex. I switched to the very same Sandisk USB and played for a few hours with no issues. Unfortunately I couldn't pin the freeze to a particular track as I failed to take note of the track I was playing when it froze. I also tested with a Kingston Data Traveller 3.0 I had on hand and no issues with that either. Speaking of tall drives, I've just ordered a couple of Kingston DataTraveler Micro 3.1s in 128GB. They're all metal also but a lot shorter. I'm hoping they'll fit under my Decksaver.

Yeah its hard to pin the issue down to specific tracks, and we don't really know if that is the issue.. 

But, today i had my first ever complete system freeze. I converted a bunch of mp3's to 24bit 44100 WAV because i converted a playlist and the files seemed to load faster than my 320k mp3's. Happy with that, i then added all my hot Cues, re-synced, and the third track completely locked up the system, also freezing the level meters! did NOT expect that. Maybe i should try flac? The troubleshooting continues.

there just seems to be no rhyme or reason in some cases, for example, my friend just texted me about an hour ago, used the RX3 on at least 20 jobs with no freezing and then tonight he was playing a 1 hour premix as background like he normally does, he then hit "Browse" to look for a track and the deck completely locked up where he had to pull the plug, similar to me a month ago, playing a premix to open main room, hit "Search" button and locked up deck. 

I really hope this is fixed soon or I have to dump mine, I can't trust it at all right now on jobs

yeah, that's never good to hear, let alone happen at a gig! Not good.

I just played that same folder of fresh wavs again after rebooting the rig and all files played with no issues, i went hard on hot-cue'ing and beat-jumping like mad to push it, all good. Seems WAVS load faster than mp3's, so i'll batch convert more and see if that holds true..

that's good to hear for your testing! may test the same on a few just for fun, lol

hopefully they improve the deck soon, users certainly are not going to convert their entire libraries to AIFF for one console, lol

Please try updating to the latest RX3 firmware (1.13) released today:

https://www.pioneerdj.com/en/support/software/all-in-one-system/xdj-rx3/#firmware-update

Hi ,

is this issue solved with fw 1.13 ?

Because i'm still facing this issues.

definitely not resolved, a bunch of users including myself are still having freeze issues in 1.13

I have just had my first hang on my RX3. I have had it since October last year and have used a fair bit. I have the latest firmware (1.13). All tracks exported from Rekordbox. 

At the time of the hang. I was using 2 x USB SanDisk Extreme Pro 128GB – one for playback, one for recording - standalone (no laptop). The hang occurred whilst one track was playing on Deck 2 and I was attempting to load a track (.FLAC) onto Deck 1. On pressing the Load “1” button everything froze including master and all other output. Power reset needed to restore the RX3.

Unfortunately, have not been able to reproduce since. I’m not sure if the file format (.FLAC) is significant but most my tracks are .MP3 with a few .WAV files.