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Help with upgrade to Professional

Hi I want to upgrade to Professional but the upgrade button is blanked out on the website.

I cancelled my Creative free trial so I can upgrade to Professional.

Please advise how I can do this upgrade? I understand it will be a paid account when I activate Professional. This is fine.

 

Note: I did read this thread before asking for assistance here.

Ninja_Theory Answered

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If you have cancelled a plan, you must either "undo" the cancellation (on the plan page), or wait until the expiration to then upgrade. Sorry for the inconvenience!

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Thanks for the info Pulse. There does not seem to be an option to undo the cancellation of the Creative free trial I was running. It would have expired on 21 May. Does this mean I'm stuck with the normal free account until then? If so, it's ok. I will have to wait until Rekordbox allows me to upgrade.

Ninja_Theory 0 votes
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I'm not 100% sure, I had one customer post a screenshot where they had an "undo cancel" link, but I haven't seen that myself. Worst case is you wait it out until the 21st and then subscribe again.

Pulse 0 votes
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