Official comment
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
I have a big problem.
While playing, the master and cue (monitoring) are cut off in the controller. Suddenly everything stops being heard.
https://youtu.be/dhBsGgkw0oY
Sometimes there is also a strange sound.
https://youtu.be/MtYuZRr6cE8
There is no pattern for the problem. The controller can spill once every few hours, but also 2 times an hour. Over the past few days I have tested extensively at home. I reinstalled the drivers and the recordbox, changed the usb cables (I use dedicated to music). The controller was connected to MacBook and Dell (from windows 10) every time within a few hours there was a problem. I will add that I have the latest drivers.
I need a solution to this problem, ahead of me is the season of intense playing. At this point, instead of focusing on playing, I'm waiting in stress if the equipment won't spill.
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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i have the same problem
input from 1 and 2 falling out, over line 3 and 4 it works