Three months old and cross fader bleeding! What t....??

Guys, I need help asap! please...

Have you accidentally disabled the crossfader assignment?

did not disable.  as I mentioned earlier, the crossfader works but bleeds on the left side (A)

whenever I move to the left to play track A, I can still hear a little bit of track B.  In the opposite direction, moving from A to B, I don't hear track A, as it should be.  

I have configured it for smooth, cut, etc..  same thing regardless of what setting it has.  Same thing happens on Rekordbox, Virtual DJ, etc.. 

and I already updated the firmware, drivers, Windows updates, etc..  all the software part of it has been done..  

It is definitely a hardware issue.  Not sure why it's happening so soon.  Will be bringing it into service.  

Have you adjusted the cut lag amount?

yes..  only happens on one side..  

I understand, but if you adjust the lag distance even further does it eventually work as intended?

I have played with the settings from high, down to the lowest where it can't go anymore.  

You can tell there's something wrong cause if I force and hold the cross fader knob to the left, it cuts off the music as it should, but when I let go, it bleeds back.  

it does not happen when I move the crossfader to the right.. (it does cut off the music from track A, as it should)

tried this in Rekordbox and VDJ, and played with the settings on each of those apps.  Same thing happens.  

Sorry, not the lowest - it should be higher (making a larger dead zone).

i did lowest to highest, everything in between..