Rekordbox 6 crashes at full screen mode

After several updates Rekordbox is still crashing when leaving full screen mode if the windows taskbar is set to the left side of the screen.

Please fix this!

You wrote:

Pulse January 13, 2021 18:52

Hi Frank,

I've added you to the ticket I've created for the rekordbox crash issue. Our engineers were unable to replicate it and would like you to please send a system profile report following the instructions here, as well as any of the DMP files found in: C:\Users\user name\AppData\Roaming\Pioneer\rekordbox\Crashes

Thank you,

Pulse
Pioneer DJ Support Manager

Frank,

That would be in your ticket please - you can reply to the email and attach the file.

As I just described in my other bug report which was apparently deleted form this forum (what a shame!) I cannot.

Some genius closed it and broke the web page that I cannot create a follow-up. Pioneer developers should read my bug reports and fix them instead of closing and deleting them. It would save people a lot of time.

Frank,

Ticket 255269 closed because you never replied. I don't see any other tickets for you besides one from last year with troubles logging-in.

The webpage loading problem is likely due to your browser blocking cross-domain data. Please open your browser preferences and clear the cookies for the following sites:

pioneerdj.com
rekordbox.com
kuvo.com
zendesk.com
gigya.com

Then open the cookies settings and click the ADD button to create custom cookie rules for the same domains as above, but be sure to add [*] in front of each domain name (to include subdomains), and check the box to allow 3rd party cookies. (This works for Chromium-based browsers, may be different for other apps.)

Quit and re-open your browser and you should then be able to login.

Sure, if the ticket is closed before I can reply. That's the issues.

Hence, stop closing tickets for no reason.

I have tried your website workaround, but it doesn't work.

Your website is still broken. Please fix it.

Or just get a simple bug tracker, since your web site is still broken after all this time and reporting bugs here is a nightmare.

So, how can we proceed?

You are still logged-in here and able to comment, so it should be working.

I've just created a new ticket for you - see your email.

But it isn't working with any browser as I told you before, because the website is broken.

Why don't you check it yourself?

However, replying to the new ticket worked.

As it turned out, the crashes were related to a driver issue of my video card. Updating my Intel 620 graphics driver version 22.20.16.4836 to 23.20.16.5044 fixed the problem.

Thank you!

👍🏻 Glad we were able to figure that out. ;)