Official comment
Hey Peter,
Sorry to see that. You're right - this is unacceptable and unexpected. I'll ask you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Be sure to include information on how you have everything connected, what kind of USB drive you're using, as well as the media being played and whether it's repeatable following the same steps or if it occurs at random.
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