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Karen,
I'll ask you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks!
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Can't get to cloud-synced files from second computer
I had Rekordbox 6.4 synced and was able to play my files from a second machine. I have just upgraded the second machine (Windows 10) to Rekordbox 6.5 and now that entire collection is unreachable. The cloud icon for every file has a line through it, and when I try to load a file into a player I get "Load error. The file could not be found." I tried re-syncing the second computer, and it went through the motions, took a while and counted up to 100% but nothing seems to have changed. Any suggestions?
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Hey Karen,
Were the songs uploaded to Dropbox from the first computer?
Did you install Dropbox on that second computer and have it sync the contents?
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Yes - I had everything set up and synced, was able to play tracks on that second computer that were on Dropbox. Then when I upgraded to Rekordbox 6.5 something broke. Nothing else has changed except for the version of Rekordbox.
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