So, I've been struggling for the past week to have rekordbox to link to my CDJ2000NXS and DJM900NXS and accessing my library directly from the players.
I was about to post on the forum looking for a solution after trying a lot of different procedures:
- Disabled Firewall (and VPNs): No effect
- Rebooting the machine and the players multiple times: No effect
- Using macOS instead of Windows: Working
- Manually assign IPs to the CDJs via DHCP: No effect
Then I stumbled upon some documentation that reported which ports the protocol used: UDP 50000, 50001, 50002.
After executing the following commands in an Admin Powershell instance:
Get-Process -Id (Get-NetUDPEndpoint -LocalPort 50000).OwningProcess
Get-Process -Id (Get-NetUDPEndpoint -LocalPort 50001).OwningProcess
Get-Process -Id (Get-NetUDPEndpoint -LocalPort 50002).OwningProcess
I was able to find the culprit: AnyDesk was using the UDP 50001 port.
After closing it I was finally able to use my equipment.
I hope this will be helpful for someone else in the future and will save the hours I spent trying to fix the issue.
For Pioneer: I suggest to implement a check on the software to make sure all the required ports are available and otherwise report to the user what is actually wrong.
Credit (Troubleshooting section): https://www.notion.so/Prolink-Tools-User-Manual-1c0e5b28732b435a9804b992939ed791
I'm glad you were able to resolve it -- we do encourage users to check that they don't have any other network sharing software running or enabled if they are having issues with communication over the ProDJ Link.
Post is closed for comments.
OH MY GOD, Thank you! I'd been struggling with Pioneer support for a month trying to troubleshoot why my windows machine wouldn't connect with the Rekordbox app while my MacOS machine worked fine on the exact same network.
Despite asking Pioneer support multiple times for specifics on what protocols/ports the app used they would only provide generic "Try turning off your firewall" suggestions which is super unhelpful if it's a conflicting program using the same port.
Like with your scenario I'm also running AnyDesk on my windows machine and closing that off instantly resolves the issue allowing Rekordbox to connect.
Pioneer, please, just be more open with the network specifics. If these ports were openly documented in your troubleshooting guides I'd have resolved my issue by myself weeks ago without ever needing to contact your support team.
@Crypto As an aside, it looks like AnyDesk only uses port 50001 for its discovery feature (Finding other AnyDesk clients on your local network). If you turn off Discovery under the AnyDesk Settings -> Security -> Discovery menu you should be able to still have AnyDesk open without interfering with Rekordbox.
@Grant Derepas thank you for the helpful suggestion. I'm turning it off right away!