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DJM 250 MK2 A DDJ XP1 DON´T WORK IN A BRAND NEW LENOVO CORE I7 11TH GEN

I just bought a bran new lenovo ideapad 5 core i7 11th gen, RAM 8 GB, 2 USB 3.1 gen 2, and not recognizing ddj xp1, djm 250 mK2, I have the update o version 5 of rekordbox and the licenses for performance and DVS. I need help, thanks.

Sergio Mendoza Answered

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Hi Sergio,

The problem is an issue between the 11th gen Intel CPU and the audio chipset on the motherboard causing 3rd party audio / MIDI / HID devices to be blocked. Please check the Lenovo website for an update to your BIOS and audio devices for a fix.

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Sergio,

Just out of curiosity, can you let me know which model Lenovo you have? We had another customer who had a Lenovo as well, but their BIOS update did not resolve the issue and Lenovo support was trying to convince him that the problem was on Pioneer DJ's side.

Thanks!

Pulse 0 votes
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The laptop model is an Ideapad 5 14ITL05, 82FE00EXLM.
The BIOS version: FKCN31WWV2.00.

The update was made throgh the Lenovo Vantage software, I also update the audio card.

I hope this help other customers.

Sergio Mendoza 0 votes
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