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rekordbox dj lyric not working at all

I've had issues with software from day one.  I'm now about a month into dealing with customer service about lyric not functioning properly.  (via e-mail only)  It takes about a week for them to respond to me.  If there is anyone that can help, I'd greatly appreciate it. Pioneer and rekordbox customer service is 100% garbage!  So......... the details:

Creative plan purchased.

System requirements, more than double the recommended.

I have the lyric data for several songs, it just wont play.

Updated drivers, enabled lyric, video as well and still nothing.

I can play random sample visuals in the back ground however.... Cool, but not the same.  

I just want the software to work as it should.  

I've filed 2 support tickets and haven't received anything resembling assistance.  They are a joke!

Dusty Casto Answered

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Pioneer and rekordbox customer service is 100% garbage!

Thank you for at least making it clear what I'm stepping into when I reply here.

I've filed 2 support tickets and haven't received anything resembling assistance.  They are a joke!

I opened them to see who helped you and what support was offered... and it seems that you were asked several times to provide a video so our engineers could better understand the problem, but you only did so 20 minutes after posting this.

I'll let our lead rekordbox engineer provide the assistance on the ticket, but I'll thank you for your patience.

Pulse
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