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headphone not working

Bought the DDJ-1000, but I'm not getting any audio through the headphones (either cue or master). Neither the 3.5mm or RCA output working. 

I have tried putting the headphone mix in all positions as well as the level. The master cue button is on too. Please see attached image for the output settings - weirdly enough, I can hear the cue through my speaker when I select (master) for the headphone output. All firmware is updated, as well as software and drivers.

Please help!!

leonardo silveira

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The only thing I see wrong there is that the Booth is assigned to MASTER.

Does it send channel cue audio to the headphone when you turn the mix knob all the way to the left (channel cue) and select a single channel?

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