XDJ-RX2 FAILURE - Frozen screen and no sound

Yeah, that's a problem, but unless you can replicate it, it may have simply been a one-off crash of the hardware. I hate to tell you this, but in order to pursue this further, I would need you to use it again for around the same amount of time, and try and replicate what you were doing at the time to try and get it to happen again. Obviously, the best time to do this is at home and not at a party! 😉

The reason the unit didn't "power off" when you pressed the power button is that is a "soft switch" and doesn't physically disconnect the power. 

Thanks for your reply. I'm DJing 3 times a week for 6-7 hours so it will be no problem to check this again :) Unfortunately only in clubs - not at home. Anyway - today I'm DJing again so we will se. I've just wanted to let you know that this kind of problem was appeared on my first party with XDJ-RX2. Ok, I will let you know if it will happen again.

Yeah, sorry about that - I know the fear of having a crash mid-gig!

Knowing exactly what's causing it would certainly help get to the cause, so if it does happen again, try and take note of what was happening at the time (while you panic trying to get everything running again); effects, track load, etc... what were you doing, what was going on. Was it only the hardware, did the software pause, etc.

I ran into the same exact problem over the weekend.

In performance mode in the middle of a set I had lost sound.....looking at the screen I seen the same exact glitchy screen.   

It happened when I had a track playing on one deck and was in middle loading another song on the other deck.

Had to shut off the unit and turn back on.   In fear of this happening again I switched from performance mode and just used the Rekordbox software mode.   Have not switched back since that incident.   2 gigs later.

So I'm not the one with this problem... It happen to me only once. After last time when it happen I've played 4 gigs (6-7 hours per one) with Rekordbox performacne mode and everything was ok. I'm playing 2-3 times a week for 6-7 hours so I'll be watching my XDJ-RX2. I hope that will not happen again but dear Pioneer DJ - you must take care of it :)

I've owned my RX2 a month now and I find this crash is regular. it always seems to be upon the first boot up after being turned off overnight, it will happen with 5 minutes to an hour. I get a short high pitch beep from the speakers before all sound goes dead and the controller just freezes with no response. It has to be turned off and back on then seems OK.

Clearly there is a issue, you're not alone Op. 

I think the RX2 is great bit of kit but I can't recommend it to anyone other than bedroom DJ's until Pioneer irons out many bugs with it. I hope this is soon because at £1529 it's a lot of money to spend for BETA testing many of it's firmware/hardware bugs.

yesterday i has a freeze including the audio indicators , till i play from USB2 , after i switched it from Mac (and the Mac was connected)

please help, very strange issue . very afraid to play now like this , please help.

I feel exactly the same way, this is pretty much what would happen on my original post using laptop, high pitch crash and would only work after restart from controller ..... Definitely would be scared playing in a club after these issues....and the thing that sucks is we dont know whats causing the issue!!

Hey all,

I had this twice since I have the controller (2 months now).

Same issue like you guy's. Total freez off the controller and Rekordbox still running.

Restart from controller solves it.

maybe some new Firmware will fix it or something?

Pioneer team , please help .

Mine is being returned to the store I bought it from because of this issue. Apparently I'm not the first to do so either ..

Our hardware team continues to investigate this issue, but would like to clarify the case for each of you. Please respond with the following information:

・Does the freeze occur when playing certain tracks? 
・What did you do just before the freeze occurred? Did you press a button, turn a knob or turn the jog, load a track or just play a track?  

Hey Pulse,

It happend twice on mine.

- Twice a different track.

- No touching anything, just playing a track.

Cheers

Hello all,

XDJ-RX engineers tried hard to replicate the issues you kindly reported, but they failed so far.

In order to expedite the solution, please answer the questions Pulse asked and additional question below.

Which audio output, Internal or External, did they select in rekordbox audio settings?

Thanks,

CRM, Pioneer DJ 

@Keiko Probably because the problem is with the RX2 not the RX.

Hi KC1,

Thank you for informing my big mistake.

Yes, all of you are using XDJ-RX2 instead of XDJ-RX.

The XDJ-RX2 engineers are now working on this issue. 

Sincerely sorry for posting the wrong model name. 

CRM, Pioneer DJ

Keiko,

I never touched that setting (as it was unclear to me what it does). In Dutch it's called Mixer-stand (translated Mixer possition). It is set to internal.

Keiko, Pulse,

Off topic:

Where can I find a PDF manual for the correct setup of XDJ-RX2 and Rekordbox?

The only one I can find is (https://rekordbox.com/_app/files/img/rekordbox4_connection_guide_for_performance_mode_20161004_en.pdf) but thats for the XDJ-RX and the topic "To use all-in-one DJ system as audio device" does not fully work with the XDJ-RX2. The part of press and hold info button does not give a menu on the XDJ-RX2.

Thanks in advance

PS: Thank you for looking in to this problem with the freez. It is time consuming for you guy's. Like i told, it happend only twice on mine and I have the XDJ-RX2 since September 30. It happend twice during recording of a set and every time almost at the end of an one hour set.

Hello all,

Engineers would like to ask you further.

When the freeze occurred, did you load tracks to 2 decks of rekordbox dj?

Or, to all the 4 decks there? 

Fon-Z, 

The manuals of hardware are in the pioneerdj.com website instead of rekordbox.com.

Please find the manual from the link below.

https://www.pioneerdj.com/en/support/documents/xdj-rx2/

Thanks,

CRM, Pioneer DJ

Keiko,

Thanks for the link.

Sorry but 4 decks? We are talking about XDJ-RX2 right?

The one time I remember; one deck was played out and other deck was playing. I was about to look for next track to load, when the freeze happend.

Cheers

Yesterday it happens again... Playing via MIDI Mode in Rekrodbox DJ. For this time I've loaded a track in the middle of the gig and the waveform on RX2 screen was not complete (shows only a bit of waveform) but on laptop screen on Rekordbox it was normal. After playing 1 minute of this track RX2 was completly frozen and no sound. Rekordbox on laptop was still running normally... Of course I had to reboot my RX2.

PioneerDJ, please do something with this terrible issue because we can't work like this. I've readed all of this forum and there's a lot of problems with freezing. I've changed my gear from DDJ-SZ and Serato DJ (Video) for XDJ-RX2 and Rekordbox DJ (Video) and now I'm regret this change because DDJ-SZ with Serato never freezes for 3,5 years of playing.

Please could you verify this track with MP3val.

Yes, I've verified. "Status: OK". It doesn't matter because I've loaded the same track today and everything is ok, full waveform, normal playing without crash. It doesn't depend on track. After those freezes I've repeat exactly the same operations with the same tracks - and nothing. Everything works perfectly. Those freezes happens randomly. no matter what I'm doing and no matter what file I'm playing.

@Amadeusz > What's your computer spec?

Cannot believe pioneer have still not fixed this.

I'm so glad I returned my XDJ-RX2 for a full refund because this problem clearly isn't being fixed any time soon.

The retailer I bought it from told me many others have been returned too because of the issue.

The model is clearly glitched.

Update reply for Pulse's below reply. As I no longer seem to be able to post in this thread??

 ///

Perhaps not EVERY model but clearly a large batch is effected. Not to mention the fact that not EVERY RX2 user will be using midi mode and not EVERY RX2 user will be reporting the issue because not EVERY RX2 user will be posting in forums.

@KC1 > That's not the case - if it were the model, EVERY user would have that problem.

Macbook Pro 15 TouchBar (2016) Intel Core i7 2,7Ghz, 16GB RAM, Radeon Pro 455 2GB, 512GB SSD, Mac OS High Sierra (the same freezes happens on Sierra). ALWAYS when RX2 freeze happens - Rekordbox DJ on my Macbook runs normally. Waveforms of played tracks are still running, nothing special happens on laptop screen. Also - when I reboot RX2 I don't have to restart Rekordbox DJ. When RX2 starts after rebooting, when I turn on MIDI Mode everything returns to previous state.