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Constant Malfunction : Master Headphone Cue / Channel Headphone Cue / FX Button Freeze

Hi, I am having this issue that has been posted here frequently with no avail - I bought the DDJ-400 in May'22, and am using this with below specs:


Mac OS High Sierra 10.13.6, 13-inch, 2017

Processor 1.8 Ghz Intel core i5

Memory 8 GB 1600 MHz DDR3

Rekordbox 6.6.8


Having this issue since I bought the controller and started using this on my Mac - Couple of minutes after the controller is plugged in, and I start playing, the headphone sound goes off and the master cue buttons and channel headphone cue buttons don't light up and stop working, even after trying to turn them on through Rekordbox.

Also, whenever this happens, the lights between EQs also freeze - while the song keeps playing. The FX On/OFF button too stops being lit up during this.

Have to unplug and plug in the USB again to clear this out everytime.

This is fairly hampering my practice - I have tried all the above suggestions and even showed this to Pioneer Service Centre (who couldn't find an issue with the controller and suggested incompatibility), where it worked smoothly on other Windows PC without any issues and the cable and headphones too worked well. Have even put in appropriate settings for Output for Headphones in Rekordbox.


Please help!!!!

Rahul Bhise Respondida

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