Well, this is very frustrating to say the least. My less than 2 years old DDJ SRT 1000 needs a part that is no longer being sold. I purchased this unit May 2021. I've maybe used it 150 times total.
I began having problems with distortion coming from the mic channels this past Friday. I contacted Pioneer and was told to contact an authorized service center. There are no service centers close to me and out of the 3 I contacted, only one of them was responsive.
I took the controller apart myself and discovered the output circuit board was fried. The part is DWX4115-MOUT. According to Pioneer's website, this part is no longer being sold. It's out of stock everywhere else I search.
I also can't even replace the controller itself if I wanted to because it's backordered everywhere.
This is very disappointing and frustrating. I feel like Pioneer is leaving a professional DJ of 23 years hanging.
I love Pioneer products but I've always received better service from Rane. I might have to go back as Pioneer is proving to be unreliable.
As noted in your ticket, parts are available from our parts distributor (USA) but they are backordered due to component shortages from supply chain issues, and being fulfilled as quickly as possible. Thanks for your patience and understanding.
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