Hey mate, I have contact details for an authorised repair centre in Dublin if that would suit you.
DJM-400 broken outputs?
Just wondering if anyone has a direct contact for Ireland's Official Pioneer repair centre. The one on the Pioneer support site has ceased trading and I also rang pioneer eu who directed me to a place in my hometown (Galway) that charge €30 just to look at it and they didn't sound like too reassuring either! I'd rather send it out of the country if it means getting the job done properly.
As for the mixer itself, I have no idea how the outputs could be broken as I look after my gear very well and the set-up is always contained in a flight case. Wear and tear I guess! Esentially both of the right master outputs are running at VERY low level, practically inaudible when played with the left signal. Its odd because it's the same problem on both outputs. If anyone has any info, suggestions or knows of someone who's experienced in pioneer repairs, please let me know.
Thanks : )
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That'd be ideal Gavin, cheers!! : )
Hey Gavin, I hate to be pushy but i'll be heading up to dublin at some stage over the week and it would be fierce handy to have that contact before I go. Any chance you could forward the details whenever you get a chance? thanks
Caz, sorry about the delay. I am waiting for a reply from HQ as I don't have the address on me right now - I left it on another computer. Which is in Ireland. And I'm in America.
If all else fails, contact AVI: http://pausedaudio.com/?page_id=283
Cool bro, no worries at all! Unfortunately AVI have ceased trading so that's why I'm looking to get another recommended alternative. Sure just send it on whenever you get round to it. Dublin was called off in the end, so I'm in no rush now, I just want to get it done and done right. Thanks again and enjoy your trip!!
Hey Gavin, any joy on getting those contact details?
Does everyone have this problem with the 400? Both Right channels of Master Outs, when used together, give out a seriously low level compared to the Left channel.
I've had my djm400 over 2 years now, but only now started to use both Master Out's at the same time, so to start recording my mixes.
If this is a problem everyone is getting, what are Pioneer doing about it for us?
@Rich > Please contact Pioneer technical support for your region via the links at the right side of this page.
Spoke to a guy at Pioneer - very helpful but they're not recognising this as a general problem. My only concern about taking this to a repair centre is that this seems like a design fault, not damage/wear and tear, as I've not used the mixer...concerned that this is going to cost me, when it's a design/build problem.
@Rich West - Hey, I did eventually get it fixed but not through an authorised dealer because Ireland's way of doing things sucks ass. I would have had to bring it to a non-authorised dealer, pay €60 for them to tell me what's wrong with it (which I already know), then another €40 to send it to the UK to be repaired, not to mention labour and new parts costs. One must questoin why the first "assessment" step couldn't be bypassed but that's Ireland when it comes to repairing music equipment.
Now, enough ranting done for one day. The person who repaired my mixer said that it was caused by burnt out resistors on the master outputs, most likely caused by poor level monitoring. I don't ever let my levels run into the red but have often let inexperienced people mess around with my decks at house partys and whatnot so I presume that's how it happened. It may be a "weakness" in the djm - 400 in comparisson to Pioneers more robust mixers but it can't really be considered a design fault if it was caused as a result of careless level monitoring. I'm not implying that you don't watch your leves or anything but just in case your problem may have arose the same way?
@Cazbon > Thanks for your input on the issue, I was fairly certain it wasn't a "design fault" and the (unfortunate) repair on your mixer confirms that.