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rekordbox persistently crashing - OSX

Hi there. I had rekordbox 2.0.1.7 but due to the constant message to upgrade, I upgraded to 2.0.3.2. Also updated both CDJ2000s from 4.20 to 4.50. Here are the gory details:

 

0) Have you read the "READ ME FIRST" thread in its entirety before posting: Yes

1) Operating System: OSX 10.7.5

2) OS Type: 64bit

3) Rekordbox version: 2.0.3.4

4) Using LINK: Yes

4a) LINK Connection method: Netgear Switch (No firewall/packet filtering)

4b) Using with CDJs: Yes, 2 x CDJ2000

5) Hard drive / Flash drive / SD card file system: HFS+

5a) Does the device have multiple partitions: Yes (EFI Boot & Data)

5b) If it's a flash drive, is it a U3 device: No

5c) With what utility did you format the device: N/A

6) Have you scanned your files for errors: Yes

7) Have you scanned your drive for errors: Yes

8) Is Rekordbox crashing at all: Yes

8a) If crashing, is it resulting in: crash log

9) Are you able to repeat / reproduce the problem: Yes

9a) If yes, can you do it consistently: Yes

10) Any other notes regarding your setup only:

Provide as much detail of the issue here:

Now when I open it, it does the following

   1) throws an error in syslog about "unsupported URL"

   2) when I switch on a CDJ2000 and throws a second error in syslog advising PSvLinkSysMgr crashed and dumped a trace in ~/Library/Logs/DiagnosticReports/PSvLinkSysMgr...

   2a) when this happens, rekordbox needs a SIGKILL (kill -9) to quit

   3) if I leave the CDJ2000s off and try to export soemthing to USB, it also locks up

   3a) this also requires a SIGKILL to quit

Here's the initial error that shows up in syslog:

[0x0-0x46046].com.pioneer.rekordbox[783]: Error Domain=NSURLErrorDomain Code=-1002 "unsupported URL" UserInfo=0x227e8a0 {NSErrorFailingURLStringKey=, NSErrorFailingURLKey=, NSLocalizedDescription=unsupported URL, NSUnderlyingError=0x227e7b0 "unsupported URL"}

Here's the second syslog error when PSvLinkSysMgr crashes:

com.apple.launchd.peruser.501124: Job appears to have crashed: Trace/BPT trap: 5

ReportCrash[820]: Saved crash report for PSvLinkSysMgr[815] version 2.1.0.2 (2.1.0.2) to /Users/marty/Library/Logs/DiagnosticReports/PSvLinkSysMgr_2013-02-13-194623_happo.crash

 

The crash file's attached.

 

Appreciate your help!!

 

Cheers

Marty

Marty Williams

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You updated your cdj2000s from 4.20 to 4.50 ?

Marian Eugen 0 votos
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Yep pretty sure it went from 4.20 to 4.50.

Marty Williams 0 votos
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There is no 4.50 firmware. The latest firmware is 4.20.

Marian Eugen 0 votos
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@Marty > The engineers have tried to reproduce the issue but can't. Therefore, they've a few questions for you:

  1. Please try to re-install of version 2.0.3, using the installer downloaded from rekordbox website.

http://rekordbox.com/download/download.php

 2. Please send us the following 3 files which are created by LINK module just after a crash.

File location : /user/Library/Logs

PSvLinkAPILog.txt

PSvLinkSysMgrLog.txt

PSvNFSdLog.txt

Gavin 0 votos
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