[SOLVED] DDJ-SX sound outputs have failed for no apparent reason

SOLVED

http://serato.com/forum/discussion/1010013#8304657

Okay guys, i have some great news for you, i have solved it,

It is an issue related to your window sound driver, not sure on mac, But i guess you mac user will figure this out after my windows direction, as we all know our setups where working, and then our phones and main outputs failed and we did nothing knowingly, but in my case i had just installed a separate Tascam audio interface,and ion my case i reckon it had changed my PC/Laptop sound setting, meaning it had taken over exclusive rights to out pioneer driver.

So i went into my windows sound settings and then the playback tab, i then selected the pioneer device and clicked the button bottom right to open properties, then in the the new dialogue box i selected the advanced tab, and unchecked exclusive mode, i do not know why i did not think of this early on, and those of us that have had issue with not being able to play for example you tube videos, at the same time as we have our music Daw open , will be aware of this situation,I cant believe i overlooked something so obvious.

So the same principles should apply to you all,some other hardware driver or windows driver, was stealing/locking out our pioneer driver, and as i mention, just unchecked Exclusive mode, this will allow drivers to share your laptop/PC sound resources

your issue 100% lies around your computer sound setting, not the pioneer driver or serato, unless of course you are exceptionally unlucky enough to have a broken unit.

So my apologies for my rant early on, it was frustrating times, sorry pioneer, sorry Serato.

I hope this helps you all, i have attached a screenshot for windows 7 for those that do not know what they are looking for.

Unfortunately it is still not solved, we are narrowing it down a little, plenty of information via the other forum, i will start moving all other correspondence over to this forum where it belongs.

Their is much more info now mounting up, http://serato.com/forum/discussion/1010013#8304657

It is not serato at fault nor is the hardware, as it will work on some laptop/PC  setups  yet on others it will not, i have done much troubleshooting and gone through everything, some issue must lie in the driver communications and maybe interference from  something on these computers, but i can even connect it direct to any driver conflict, not in the settings/setup, maybe in the background i am more inclined to think it may be windows based conflict, but i have done just about everything that can be settings wise to eliminate, but bare in mind i did also return everything back to defaults , The only area i don't know anything about is the deeper windows directory/folder stuff. If you need me to try anything out let me know, can you please give us some sort of reply, after all i am trying my hardest here to help all, not just my own interests , Is this being looked into ?, i can find no other way to request support expect via this forum !

Thanks.

@Jason > Thanks for the information, I will alert the engineers.

Sorry i have been delayed in getting back, seems it was some issue with my PC, as i have numerous sound drivers , although i have not pinpointed exactly what was the conflict, as all seemed fine in my setup, but after trying it on 2 other laptops without additional sound drivers installed, it turned out okay, so definitely a conflict going on.