[SOLVED] XDJ-R1: Cue button doesn't always cue, hardware issue

Hey guys,

I bought a new XDJ-R1 off of Amazon about 3 months ago and couldn't be happier with the piece of kit. Absolutely love it!

However, just the other day I noticed that when pressing the cue button on my left deck it doesn't always trigger even though the button 'clicks' down. Sometimes I will have to press slightly harder. Not a huge problem but kind of frustrating since I've only owned the gear for a few months.

My question is, what are my options on having it fixed? This is the first piece of Pioneer gear I've owned so I just wanted to ask the community / representatives what my best options are.

• From what I understand from this page (http://parts.pioneerelectronics.com/repair/) factory repair is offered. However it's not clear if this is covered by warranty free of charge, or if repairs have an associated cost. I purchased the gear on the 24th of February, so I assume it's still under warranty.
• I see that you can purchase a "cue button" from the official pioneer parts store (http://parts.pioneerelectronics.com/model.asp?modelNum=XDJR1&x=17&y=4), is pioneer gear user serviceable? I have some experience repairing gear so I would be comfortable opening the equipment and replacing the cue button assuming it's considered user serviceable.

Thanks!

Edit: I fail at reading the forum rules first. I see this section here states questions aren't for technical support, hopefully my question falls under the 'Advice' portion of the rule =)

"Please be aware that the Pioneer DJ Forums are NOT for technical support issues. There are no technicians or official support members reading and posting here. Global technical support contacts are located in the right side bar of every page. If you are having problems with a Pioneer product, you may certainly ask the forum members for advice but please keep in mind that no forum member is authorized to provide you with technical assistance information."