I have not been able to reach Support for almost a week. I have called the number three different times and no luck. I called once around 10 AM pacific and waited almost 35 minutes before having to disconnect to get back to work. Another time I called back at 3:30 pacific only to wait another 30 minutes and then be prompted to call back during business hours? Today I call and they are closed for the holidays, which I completely understand, but this still does not help me with my issue.
I purchased these back in April and last week the headband completely snapped! This was frustrating as I have been a long time customer having purchased 4 CDJs, 5 different headphones, a DDJSZ and countless car stereos back in the day.
The reason for the frustration is I guess is a positive testament to my long time relationship with Pioneer equipment and never having had to use the support team as the gear is built rock solid! BUT these headphones are as brittle as glass having snapped in two when I was attempting to put them on.
I am not disappointed in Pioneer gear as a whole, only these headphones and the lack of support to get this remedied up until this point!
Please let me know what I can do to get this resolved and if they are still under warranty.
Kindest Regards and Loyal Pioneer Patron
N. A. Padilla