[Solved] Sync manager does not work on recordbox 4

Can you please open the preferences to the Advanced page and verify that the iTunes library file is correct?

I dont have itunes. please dont tell me i need itunes for it to work.

the problem is not solved only by going to task manager and ctrl delete i can move on my compuiter.

black screen with nothing pops up as sync manager.

can not find recordbox 3 to download and go back to a trust stable version...

have to dj tonight in need for help.

recordbox 3 link can help.

thanks for ur time

Do you have a USB device connected when you click SYNC MANAGER?

I have 4 connected

I'll report this to the engineers, they may have some questions but until then, please use rekordbox 3 to sync.

Thks. i can not retrieve to version 3

can you provide me a link to download please?

Did you remove it? rekordbox 4 does not overwrite it.

cool. i can use version 3.

im more than happy to provide any questions the engineers might need in order to solve this.

i would really like to use version 4

one last question for now: i dont have any aditional hardware, and im having the trial version of 4. the question is it limited? i just want the old use i had on recordbox 3. i.e listen to tracks and send them to usb sticks to perform on CDJS.

thanks again for ur time..

Mac > http://mac.softpedia.com/get/Audio/rekordbox.shtml#download
PC > http://www.softpedia.com/get/Multimedia/Audio/Audio-Players/rekordbox.shtml#download

You can still use the standard prepare mode for free with version 4, it's only the performance mode which has a cost (or a 30 day free trial).

@Alkalino > What is the display resolution set to on your computer? Can you please send a screen-shot of rekordbox & the sync manager?

hi there, thks for your answer. so here are my display settings and recordbox and sync manager. all i see when i click sync manager is a full black window that just with task manager (ctrl alt del) i can put off.

https://www.dropbox.com/s/b1c4qsxv7eoyfpw/display.jpg?dl=0

https://www.dropbox.com/s/kw10z3umwv7xiiy/recordbox%204.jpg?dl=0

all other functions on recordbox 4 are working fine. just the sync manager jumps to this full dark window with no "close" on it.
I decided to go back to recordbox 3 in the meantime until this problem is solved as i prefer to use the sync manager to use usb sticks.

thks

@Alkalino > Thanks, I'll pass that along.

Can you also tell me which display driver you're using? (Video card / chipset)

ATI radeon hd 2400 series

is that it?

if you need anything else let me know. cheers!

That's the one - can you verify that you're using the latest drivers for it first?

http://support.amd.com/en-us/download/auto-detect-tool

i wasnt using the latest drivers now i just updated them but it still pops a black window....

i still restarted tough. I can not right now...

*didnt restarted

I'm told they were able to reproduce the issue, but the primary cause is your resolution is below the minimum display resolution of 1280 x 768. If you are able to set it higher, please do so.

oh i can not change from 1024x 768

really sad i can not use because of this.

I will stick to recordbox 3 then :(

How old is that display that it's only 1024x768? ;)

yeah I know dont joke :) you guys have to fix that out for me...c'mon ;)

lol - They are working to improve the problem of the sync manager not coming up, but still suggested you need a higher resolution for the software to operate properly.

This will be fixed in the next update.

thank you so much. really appreciate as i dont want to change from this small but fine monitor i have :)

will wait for that update, thanks!