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XDJ-RX not loading hot cues when loading the same track on the other deck

When I load a track onto of the decks on my XDJ-RX, all of the cues and loops in memory load, and all of the hot cues load. When I then load the exact same track onto the other deck, all of the cues and loops in memory load, BUT NONE OF THE HOT CUES LOAD, leaving the Hot Cue buttons a dimly-lit blue. If I hit any of those dimly-lit Hot Cue buttons, it moves that Hot Cue to the current playhead location in the saved track (and deletes it from its previous position).

I am using an XDJ-RX with firmware 1.6.0, and Linking via ethernet (and a Thunderbolt adapter) to a new Apple Macintosh laptop running OSX 10.10, which serves from Rekordbox 3.2.2. The default database happens to be on a USB flash drive (so I can easily update the library on different computers).

Information Required for Support

0) Have you read the "READ ME FIRST" thread in its entirety AND TRIED THE SOLUTIONS THERE before posting: Yes, I swear it! (I have also read the XDJ-RX manual the online Rekordbox manuals several times. I would be delighted to read any additional documentation that might be available.)
1) Operating System: OSX 10.10
2) OS Type: 64bit
3) rekordbox version: 3.2.2
4) Using LINK: Yes
4b) LINK Connection method: XDJ-RX + wired
4c) Using with CDJs: No
5) Source Flash drive FAT32 used as laptop volume holding the master database.
5b) Connection type: ethernet
5c) Does the device have multiple partitions: No
5d) If it's a flash drive, is it a U3 device: Unsure
5e) With what utility did you format the device: OSX
7) Have you scanned your files for errors: Yes
7b) Have you scanned your drive for errors: Yes
8) Is rekordbox crashing at all: No
8b) If not crashing, are there any error messages: No
9) Are you able to repeat / reproduce the problem: Yes
9a) If yes, can you do it consistently: Yes
10) Does the problem occur with one specific song: No
12) Provide as much detail of the issue here: See above

Anthony Hornof Respondida

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This seems like it might be related to your other post, so let's consider this one closed and continue the discussion there. Thanks!

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Hello Pulse: Thank you for your official response. Instead of closing this post, let's please pursue it because the other post relates to a problem that is very intermittent whereas this one can be reproduced more reliably. For the other post, you asked "Could you please record a video of this happening so we can show the engineers?" I have created a video of this "hot cues not loading" problem, but I could not in a reasonable amount of time recreate the "Hot Cue button sometimes just plays from current playhead position" problem. But can you please tell me how a video would be useful? Please note that there are already quite a few details in my initial post. Does Pioneer need "proof" that this is happening? Are there some specific additional details that Pioneer would like? If you let me know what the engineers would be looking for, perhaps I could just provide those details myself. (I have extensive professional experience in software testing, for example.) Please note that, as I mentioned, I am using the relatively new Rekordbox feature of keeping the Rekordbox Database (and songfiles) on an external HD, specifically a USB flash drive. Perhaps the problem relates to this. But I made a video. It is 365 MB and I will send you the URL if you email me directly. (I do not want the URL in the forum, please.) Thanks very much for all of your help with this. Best wishes. -AKbeat

Anthony Hornof 0 votos
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