Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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Ok so I checked Grain, Trim, and Cross fader. None of these things are an issue. When I play music through my Speaker, or headphones the bass I beleive is heavier on my 2nd deck than the 1st one. I play the same song and they both sound different in terms of how "heavy" the sound is.
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Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.