Hi Nikos,
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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I have a DDJ-FLX10 controller that I use with rekordbox. I have latest version installed on an M2, running 13.5.1 . Rekordbox since mid August has started randomly crashing while I am doing dj sessions. I was on the last version of MacOS 12 at that time and upgraded to MacOS 13. Nothing changed being on the latest MacOs release and still face random crashes. I have tried reinstalling the program to no avail. Below is the most recent crash report I have. Could anyone help me debug this?
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Translated Report (Full Report Below)
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MASTER
Process: rekordbox (74)
Path: /Applications/rekordbox 6/rekordbox.app/Contents/MacOS/rekordbox
Identifier: com.pioneerdj.rekordboxdj
Version: 6.7.5.0032 (6.7.5.0032)
Code Type: X86-64 (Translated)
Parent Process: Launchd [1]
User ID: 501
Date/Time: 2023-09-12 01:34:44.9387 +0300
OS Version: macOS 13.5.1 (22690)
Report Version: 12
Anonymous UUID: 480A3058-C880-ED80-0258-3A3CEE93A281
Time Awake Since Boot: 15000 seconds
System Integrity Protection: enabled
Crashed Thread: 133 DeviceHid
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN INVALID ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000000, 0x0000000000000001
VM Region Info: 0 is not in any region. Bytes before following region: 4309651456
REGION TYPE START-END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
__TEXT 100e01000-104d6d000 [63.4M] r-x/r-x SM=COW ...cOS/rekordbox
Thread 0:: Juce Message Thread Dispatch queue: com.apple.main-thread
0 ??? 0x7ff8a37be9a8 ???
1 libsystem_kernel.dylib 0x7ff813b705c2 mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff813b7e73d mach_msg2_internal + 70
3 libsystem_kernel.dylib 0x7ff813b775f4 mach_msg_overwrite + 692
4 libsystem_kernel.dylib 0x7ff813b708aa mach_msg + 19
5 CoreFoundation 0x7ff813c8aa40 __CFRunLoopServiceMachPort + 145
6 CoreFoundation 0x7ff813c894cb __CFRunLoopRun + 1365
7 CoreFoundation 0x7ff813c8891c CFRunLoopRunSpecific + 560
8 HIToolbox 0x7ff81dbd2f3d RunCurrentEventLoopInMode + 292
9 HIToolbox 0x7ff81dbd2d4e ReceivoNextEventCommon + 657
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Hi Nikos,
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.