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DDJ SX stuck in Factory Reset mode

A while back, my knobs weren't calibrated with my Virtual DJ software. It's the deck because it does the same thing on different laptops, even with different software. Tech support was stumped. NOW, when I turn it on, it shows the same lights illuminated when in Factory Reset Mode except no matter what I do, it will not exit out and does not respond at all with the software even though the controller is still recognized by the software when plugged in. Driver and firmware are up to date. I'm at a loss.

Steven Brown

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