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CDJ-3000 Track preview function not working on one deck

I have 3 CDJ-3000's connected to the 900NXS2.  The preview function is working on two decks but not one of them.   Does anyone have any idea if this could be a software issue or is it a hardware issue?

Open to any and all suggestions.  I have the latest firmware on all devices. 

 

Thank you

 

 

Gus

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