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XDJ XZ Firmware not updating

Hi. Just got a brand new XDJ XZ and the master channel is not coming out. I am trying to do a firmware update to see if that was the issue but it is not updating. I need help please, I have a gig tomorrow.
Kiari Gerba

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Sorry we missed responding before your gig -- did you ensure the USB drive was formatted FAT32 with Master Boot Record (MBR)?

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