BRAND NEW XDJ XZ. Is it Faulty?

Just received my brand new XZ after a 4 month wait and none of the buttons do what they are supposed to. Example the usb release button set the temp adjustment and the master tempo button turns on sync. The Vynl button turns on loop and other buttons just don’t work at all. I have a XDJ RX so am not new to the controllers but this seams faulty. I can’t update to the latest firmware as the buttons it says to use don’t do the things they are supposed to. The init is unplayable. Anyone else had this issue? Is it faulty or something I’m doing or not doing l. Any help would be welcomed please Rob

Rob Tune 27 de agosto de 2020 17:43 Respondida

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Hey Rob,

Sorry to hear about that - certainly sounds like a hardware issue. Please contact a Pioneer DJ authorized service centre in your region to have your hardware inspected and/or repaired.

Pulse 1 de septiembre de 2020 17:39

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I think it is better to send it to service for repair.

tomo 27 de agosto de 2020 22:55 0 votos

Very similar issue here, I'm devastated, Ordered my unit in June last year, it finally came in today, had to pay additional £310 for customs.. but whatever , I'd pay 500.. And ... its faulty...
Played okay for 5 min. And now I get the volume in channels only if my Fx is on Master or particular channel. Channel Father as well as cross fathers aren't responsive , the only volume adjustments doing anything are channel volume nobs. Boot and main gain unresponsive too. And obviously all effects from right hand side are not usable. Can I do anything to fix it ?

Luca Brassi 13 de enero de 2022 23:54 0 votos

Sorry @Luca, please contact a Pioneer DJ authorized service centre in your region to have your XZ repaired.

Pulse 15 de enero de 2022 18:46 0 votos