Have a feature request or suggestion? Post your idea here!

Publicación

6 seguidores Seguir
2
Avatar

DJM S11/S11 SE not shipping with serato vinyl for all customers

Just wondered why not all customers S11/S11 SE mixers are shipping with serato vinyl and only certain regions seem to be getting them ?

Jacob Wood Respondida

Comentario oficial

Avatar

Hey guys and gals,

Taking off my Pioneer DJ hat for a second to have a chat with those of you on this post and those who may be reading it later...

Let's get this out of the way first - Pioneer DJ as a company values their customers. There should be no question that the products they're making are designed and manufactured with the DJ in mind, and they are willing to stand behind them to support the product and customer.

Regarding products, there are occasionally colour variants offered exclusively through one retailer (like Guitar Center getting a limited production gold controller), or packaged content differences between regions (such as a special software license, or bundled control vinyl), or even full stand-alone products / accessories that aren't available globally (flight cases or hard-shell bags in Europe).

Some of these decisions are actually made regionally because while each region operates as Pioneer DJ, they're also distributors for the company, capable of making decisions for their region. In the case of the S11-SE, North America chose to include the orange Serato control vinyl. This does not mean that Europeans are paying the same amount for less product; it could well be that AlphaTheta Music Americas is actually eating the cost of the vinyl and bundled it as a bonus, or perhaps it even works out to be slightly more at retail over the wholesale cost, but thanks to currency exchange, we'll never really know.

I'm sorry if you live in a region where the SE does not include the orange control vinyl, hopefully you're able to find a set that reflects your unique style as a DJ from the variety of design options available on the market.

Pulse
Acciones de comentarios Permalink

Iniciar sesión para dejar un comentario.

16 comentarios

1
Avatar

same here!! couldnt believe it and i really wanna know why there are no CVs in it...

DJ IRON 1 voto
Acciones de comentarios Permalink
1
Avatar

It makes it even worse that SE customers in the States are getting a special edition Orange CV and the rest of the world gets nothing! Not to mention it's cheaper to buy one there than in Europe! How can that be fair? 

Theodor Badeanu 1 voto
Acciones de comentarios Permalink
0
Avatar

Had a response from someone at Pioneer basically saying only customers in certain regions get them, so seems not all customers are valued the same by pioneer and some get extra even tho we are all paying the same money.

Jacob Wood 0 votos
Acciones de comentarios Permalink
0
Avatar

Yea for sure i couldn't agree more its a crappy way to treat their non US customers

Jacob Wood 0 votos
Acciones de comentarios Permalink
0
Avatar

You shouldn't leave it in the air like that and get back to them requesting a pair... i was about to buy one today from my local store here in UK but that will no longer happen!

I'm now looking at options to get one shipped from the states... it will be the same if not cheaper!

Also if you're looking online, people have already started to resell the Orange vinyls for 250$ +

Theodor Badeanu 0 votos
Acciones de comentarios Permalink
0
Avatar

They haven't replied to my last message and doubt they will. They said their own specification doesn't mention the vinyl so they obviously don't care, if I'd known i would of probably gone the same route as you but its a bit late now. Nice to know how Pioneer value customers that support their new products. Would like to see if someone from Pioneer comments on this post but i bet they don't come anywhere near it

Jacob Wood 0 votos
Acciones de comentarios Permalink
0
Avatar

how ever you spin it we are paying more for less and 1 region is getting better treatment and more for their money than another for the exact same product

Jacob Wood 0 votos
Acciones de comentarios Permalink
0
Avatar

@Jacob > I'm not "spinning" anything, I'm trying to explain things in a reasonable manner.

Pricing for the DDJ-S11-SE:

USA: $2099USD
Canada: $2999CAD = $2301USD
UK: £1,899 = $2498USD
France: €2099 = $2495USD
South Africa: R34,000 = $2175USD

Even if we disregard the taxes, tariffs, duties, etc., the prices are still not equal globally, with or without a pair of vinyl being included.

Pulse 0 votos
Acciones de comentarios Permalink
0
Avatar

I get what your saying but as a UK customer even if we disregard price ( even tho we are paying more ) im still getting less for my money and if id known the US were getting extra i would of sourced 1 from there instead.

Jacob Wood 0 votos
Acciones de comentarios Permalink
0
Avatar

thanks i will and I do appreciate your reply and i know its not your decision but can you honestly say that this limited edition vinyl was produced specifically for the SE and added to the box without pioneer DJ's knowledge? I find it hard to believe they weren't involved in the decision making of this at all but maybe im wrong

Jacob Wood 0 votos
Acciones de comentarios Permalink
0
Avatar

What I can tell you is it wasn't included from the factory; it was added locally. Americas decided to include it, Europe did not.

Pulse 0 votos
Acciones de comentarios Permalink
0
Avatar

I bought in Ireland and the polystyrene packing appears to have a cut out for Timecode Vinyl. 

Marv 0 votos
Acciones de comentarios Permalink
0
Avatar

That's because the same packing materials are used regardless of which region it's sold - and as noted, it was a regional decision to include DVS vinyl.

Pulse 0 votos
Acciones de comentarios Permalink
0
Avatar

You guys were acting like you don't already have control vinyl for Christs sake. It's not like the vinyl contains lost tracks from a zip disk found in J Dilla's basement. It's just control tone which if you're like any other Serato DJ you already have a ton of. SMH....

DeeJae GodsOwn 0 votos
Acciones de comentarios Permalink