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Serato DJ will not recognize Pioneer DDJ SB

Serato DJ will not recognize Pioneer DDJ SB
When I first plugged it in DJ Intro would not recognize it either but after research from other forums i was able to start a new configuration which fixed the problem with Intro however the problem with Serato DJ remains. The only difference is that instead of saying that no compatible controller is detected is says compatible controller detected yet it does not launch the controller interface. How can I fix this?

 

I didn't find the right solution from the internet.
References:

https://serato.com/forum/discussion/1348649

case study examples

 

Donnie clark

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