DDJ SZ2 Sampler output glitch/error

I am having the very same problem with the DDJ-SZ2 using Serato.  Pioneer, please reply!  This issue has been ignored by Serato and Pioneer from what I can see.  Not a good decision for your Professional grade controller.

I have my Sampler output set to "Master" in Serato, which their website says goes to "Master Mix output".  However, it's very clearly being split into 4 channels (you can see all the meters go up in the green when you press the sample on max sampler volume).

The master output level is amplified by the number of channels open (so open 4 faders = 4x the volume of 1 open fader).

This is terrible because the Sampler should be a 5th "Aux" channel layered on top of the main 4 channels, not split across them.

I haven't noticed this issue with my previous DDJ-SX2 or DJM-S9, but I heard the DDJ-SZ had this issue also.

Please fix this issue, so the Serato Sampler is output to the master channel.  I notified Serato of this issue also, but it's still a possibility that it's a Pioneer driver/firmware/utility software issue.

Please investigate alongside Serato & fix this for your professional serato controller.

Thank you!

This is a software issue that would need to be addressed by Serato.  

In the meantime, why not just assign the sampler to the sampler volume knob?  This gives you the most control over how loud/quiet the samples are played.

Thanks for replying, but I am not sure that you have an understanding of what is going on entirely. The DDJ-SZ2 has a sampler Volume knob mapped to it by default. This works but does not fix the problem. The knob works like a channel trim currently, when it should act more like a fader.

The output of the knob is split 4 ways across all the channels. If your channel faders are closed, you hear nothing from the sampler. If 1 is open, you hear it quuetly. You have all 4 open and its plenty loud.

How can you be positive that its Serato, when DDJ-SZ has a utility driver and firmware that could both have bugs in them and impact this?

I.e. if Serato outputa correctly, but the utility setting forwards the data improperly, or if the firmware receiving the data treats it wrong...

I don't think Pioneer has presented enough information to say its 100% Serato's fault. Could you please investigate and share the findings?

Thank you.

Sorry gents.  I misunderstood the problem you were having.  I will investigate this further and get back you here.  Thanks.  Sorry again for the confusion.

Thank you, Mark! I want to give Pioneer and Serato a shot at fixing this before returning it. I love the DDJ-SZ2 otherwise. Thank you for looking into it!

I think I found a clue to the problem.  The Computer Audio Output to the Controller Audio Input has a channel change when Serato starts running.

With Serato running, the Driver Utility changes USB 9/10 from "Sampler Volume" to "Cue".  The audio connection for the Sampler is changing when Serato is turned on.  I don't know why "Cue" would need its own input, since it just listens to CH1-4 & the summed Master anyway.

Without Serato running but with DDJ-SZ2 connected, USB 9/10 says "Sampler":

With Serato running and DDJ-SZ2 connected, USB 9/10 turns into "Cue":

If Cue output is really needed, I would think it'd be needed for using DDJ-SZ2 with other software (like Traktor), rather than with Serato.  I'm wondering if this wasn't a boolean logic mistake with someone writing a true/false IF statement.  i.e. maybe it's backwards.

I can't imagine a case where you'd want to use a "Sampler" channel with DDJ-SZ2 connected to the computer, but not connected to Serato.  It sounds awfully specific to Serato.  So that's why I'm thinking it may have been reversed in the Driver utility.

I hope this is helpful. :-\

I have another update.

Serato DJ incorrectly labels "M" as "Master".  Their support team responded to my request, stating that "M" is actually for "Multi Channel".  I tested this on my DJM-S9 also. 

When "M" is selected in Serato DJ on both hardware, it sends the signal to all channels (1, 2, 3, 4 for SZ2, 1 & 2 for S9).

The DJM-S9 has an Aux "A" output option also, which is a dedicated extra channel for the Sampler that goes to the master output.  THIS is what most people probably think of as  "Master output".  The DDJ-SZ2 (and many hardware) lack this channel.

Is it possible to add in an "A" Aux USB chanel option for routing the Sampler in the DDJ-SZ2 Setting Utility?

This would make the DDJ-SZ2 much more like a pro-mixer, which I think Pioneer is basically marketing it as.  Pro mixer + MIDI controls & flashing lights =)

I still don't understand why CUE was given its own USB channel, when it could have been 100% hardware dependent.  Maybe it's possible to change this to a Sampler Aux channel, if the hardware is capable of handling all the CUE audio functionality.  The DJM-S9 handles all the CUEing on the hardware, but haven't tested the extent of it.

I think this may have turned into a "Feature Suggestion" discussion at this point.

Given the changes to Serato DJ 2, I'd say likely.

Para q fecha arreglaran este inconveniente

Sigue con el mismo inconveniente

Estoy teniendo el mismo problema con el DDJ-SZ2 ​​usando Serato. Pioneer, ¡por favor responde! Este problema ha sido ignorado por Serato y Pioneer por lo que puedo ver. No es una buena decisión para su controlador de grado profesional.

Tengo mi salida de Sampler configurada en "Master" en Serato, que su sitio web dice que va a "Salida de mezcla maestra". Sin embargo, se está dividiendo claramente en 4 canales (puede ver que todos los medidores suben en verde cuando presiona la muestra en el volumen máximo del muestreador).

El nivel de salida principal se amplifica por el número de canales abiertos (por lo tanto, 4 faders abiertos = 4 veces el volumen de 1 fader abierto).

Esto es terrible porque el Sampler debería ser un quinto canal "Aux" superpuesto a los 4 canales principales, no dividido entre ellos.

No he notado este problema con mi anterior DDJ-SX2 o DJM-S9, pero escuché que el DDJ-SZ también tenía este problema.

Solucione este problema para que el Serato Sampler se emita al canal maestro. También notifiqué un Serato sobre este problema, pero aún existe la posibilidad de que sea un problema de software de controlador / firmware / utilidad de Pioneer.

Investigue junto con Serato y corrija esto para su controlador serato profesional.

¡Gracias!

Estoy teniendo el mismo problema con el DDJ-SZ2 ​​usando Serato. Pioneer, ¡por favor responde! Este problema ha sido ignorado por Serato y Pioneer por lo que puedo ver. No es una buena decisión para su controlador de grado profesional.

Tengo mi salida de Sampler configurada en "Master" en Serato, que su sitio web dice que va a "Salida de mezcla maestra". Sin embargo, se está dividiendo claramente en 4 canales (puede ver que todos los medidores suben en verde cuando presiona la muestra en el volumen máximo del muestreador).

El nivel de salida principal se amplifica por el número de canales abiertos (por lo tanto, 4 faders abiertos = 4 veces el volumen de 1 fader abierto).

Esto es terrible porque el Sampler debería ser un quinto canal "Aux" superpuesto a los 4 canales principales, no dividido entre ellos.

No he notado este problema con mi anterior DDJ-SX2 o DJM-S9, pero escuché que el DDJ-SZ también tenía este problema.

Solucione este problema para que el Serato Sampler se emita al canal maestro. También notifiqué un Serato sobre este problema, pero aún existe la posibilidad de que sea un problema de software de controlador / firmware / utilidad de Pioneer.

Investigue junto con Serato y corrija esto para su controlador serato profesional.

¡Gracias!

September 05, 2020 and I am having the same issue with my DDJ SZ 2. I just purchased this unit last week and will return it and go back to my SX2. Has anyone figured out a solution as yet ?

@Sajay > Are you on Mac or PC? Which version of Serato DJ Pro are you using?

I have a Mac. And this is a major issue . The sampler dosent have its own output. Its very annoying. Is there an update as yet. This is upsetting for such an expensive controller. I tried evreything

Why didn't they just make an aux output like the djm?

Was this sorted?

@Kay > Given that it was first reported in 2017, probably. If you have a similar problem or question about it, please create a new post.