Hello all who have crash, freeze or high-pitched noise issue on XDJ-R1,
Sorry for the inconvenience you have experienced.
XDJ-R1 engineers tried hard to replicate the issues you kindly reported, but they failed so far. In order to fix any issues, the first thing they should do is replicating them.
They desperately need more detailed procedures you took before or when the issues occurred. Did you press any buttons, turn the jog wheel or scroll the track information? Any kind of things you did before the issue occurred is very important.
Also, we would like to ask you to provide track files and database you used when the issues occurred. Even though you said the tracks I played could not be related with the issues, all the track files you have might be a culprit because the engineers were not able to replicate the issues when using the tracks which were precisely verified.
Please provide us with some tracks you played when the issue occurred and the database.
Also, the video taking before and while the issue occurred would be a great help.
Deeply apologize for all the inconvenience and thank you for your kind cooperation.
CRM, Pioneer DJ