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DDJ RX - Don`t work some functions after upgrade the firmware to 1.04

Hello dear all,

Before to explain my problem.

some information about what i`m using at moment:

DDJ RX with firmware 1.04

Rekordbox 5.0.2

DDJ RX Driver 1.100

Computer: i5 intel - 8gb RAM - Windows 7 Professional

Now, about my problem:

I have the DDJ RX since last year December, will complete 1 year right now..

And I`m having this issue since the last firmware upgrade. (from 1.03 to 1.04)

what is going on?

When i connect the DDJ RX on my computer, it can be recognized by Rekordbox as well, but some buttons and commands just dont work like expected.

When i turn the volume of my Phone just to hear the Preview or hear the CUE (when pressed) i cant hear anything.. but yesterday, i  discovery a interesting thing... if i just move the CH3 from PC to MIC1 (on the front of the DDJRX) The volume of the phone just go louder!!! very very louder!!! and no matter if i reduce the volume on the ``volume of phones`` the volume keeps the same... and i just can ``fit`` the volume if i use the next button to choose from Phone, Mix and Master (the button between Phone volume and CH3 input)

another button don`t work, the Trim button, above the channels of any channel 1, 2,3 and 4, i cant standardize the volume using the TRIM button.


another curious thing is, when I turn the effects button, button 1 does nothing, button 2, also does nothing, and button 3, it activates effect 2 and 3 at the same time....

what i did to try to solve the problem?

1. change the USB cable with more than 5 models... same problem always.

2 format my dell nootebook 2 times and install all the software again, drivers and rekordbox, same problem...

3. tried another computer, same problem.

4. restore the factory functions from DDJ RX - nothing..

5. any kind of music, mp3... same problem.

6. install the old rekordbox version by version.. nothing..

7... i`m going crazy.. because nothing i try can fix this problem..

i can output the sound from ddj rx, i can mix, i can do 70% of their function..

but without the effects and phone preview.. make this % reduced by 0%. i just can ~mix~ 1 music to another... 

Please support, take care about my case!

Thanks for the information and helping..

Have you all a great day.

Regards,

Sidnei. 

Sidnei Baptista Junior Répondu

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10 commentaires

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Can you please post a screenshot of your rekordbox Preferences > Audio tab to show the audio device and output routing?

Pulse 1 vote
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if you have any problems to see/open the video, tell me, i can upload also on youtube, or some..

 

Thanks,

Sidnei

Sidnei Baptista Junior 0 votes
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maybe the first video needs a little bit of explanation.

2017-11-28_21h17_37.mp4

i just opened the rekordbox and windows Device Manager with DDJ RX disconnected. So I just switch on the DDJ RX and the following is device manager and rekordbox recognizing the driver DDJ RX and after few seconds, DDJ RX 2in2out... 

If you need more information, please tell me.

I`ll have an corporate event to do and I want to solve asap.

Thanks again,

 

Sidnei.

 

Sidnei Baptista Junior 0 votes
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Hello guys,

 

any news?

Thanks,

 

Sidnei.

Sidnei Baptista Junior 0 votes
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Hello all,

Any news????

Thanks,

Sidnei Jr

Sidnei Baptista Junior 0 votes
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The link of the videos was expired... Tell me if yo need it again...
Thanks 

Sidnei Baptista Junior 0 votes
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Hello all support team.

Where is the respect with the consumer?
Do you PLEASE can do any idea to my issue????
Its almost new.. used 10 or 11 times in 1 year.

Thanks for your kindness!!!
Sidnei

Sidnei Baptista Junior 0 votes
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Next time I need to buy another Mixer or CDJ, I'll remember that great support. Thanks.

Sidnei Baptista Junior 0 votes
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