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DDJ-FLX4 not being recognised by my windows pc

I have just bought myself a new DDJ FLX4 and I am having trouble getting it to work. When I plug it in the buttons light up but I cannot get it to control Rekordbox. I tried updating the firmware but all I got was this error message. I checked device manager and it didn't show up anywhere even when I looked at hidden devices. Any solution would be greatly appreciated.

Michael McKnight

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Are you using a USB-A or USB-C port on your computer?

Pulse 0 votes
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just bought flx4 too. the usb included comes with usb C both end. When i plugge into my windows 10 laptop the "in" loop button is blinking only and can't control anyhting. Thus, probably not being recognized. please advise asap. thanks

Dave Charles Mondejar 0 votes
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