
FYI: dynamic range is not the same as digital audio level.
There are ways of finding out exactly what the issue is, why, and demonstrating exactly by how much levels are out of whack, but since you seem to be unsure and unspecific, you'll just have to loosely troubleshoot this as best you can. The software and the mixer with built in interface should both have some settings to change things, and then there's also the software's visible trim/gain knobs. Check all of them, try changing things, and experiment to find what works for your arrangement. If it was me, I'd be sending test signals, checking their levels in the mixer, looping back to the computer to check there, and doing it a regimented manner. That way, I can definitely say what's wrong and prove it to others if I can't fix it myself.