I hate getting on here to complain, since I am an avid Pioneer user and only find myself in these forums when the $hit hits the fan, but here goes. I have had my 900 since October 2011 and since purchasing, it has been in for service once this past fall, right before falling out of warranty, for the color effect nob filter on channel 2. Basically the when any effect on the color bank was effected, it would erratically respond, with the filter engaged it would bounce all over the spectrum from high to low pass and had no sloped, steady curve, like the filter normally would based on the direction turned. Long story short, this was repaired under warranty, not even 2 months later the problem had returned.
My solution has been to stop using channels 2/3 for sound, which is fine lately since I am doing video mixing with mixemergency and assigned the inner channels to midi parameters, but about a month ago, the color nob on channel four has now gone into the same state rendering 2 of the 4 color nobs useless. Again, fine, I have been playing larger clubs and find that high pass filters on some big systems become excruciating, but none the less, I can't even low pass since it will more likely bounce back into the high range. I am not a big baller, so I rely on and use this mixer at most of my gigs, since a lot of venues are still using older stuff. Getting these nobs fixed is a priority, but I am starting to fear the Pioneer authorized repair center, since it seems like once it has been "repaired" things get worse after temporarily getting better.
In the last week and a half, I have now started to have issues with my effects. The unit previously was quick to read/display auto bpm on BASIC house tracks, suddenly this isn't happening, no worries, quick tap or manual adjust is not the end of the world, but then to my horror, I try and introduce an echo and no effect is added as I move the wet/dry nob, then suddenly tons of echo and what I can perceive based on testing at home is that the pot seems to respond perfectly when the nob is turned with a bit of pressure pushing up. All of these little issues are adding up quickly and beginning to effect my ability to perform as a whole. When you are actually mixing video, audio, mashing up live, and managing the punters trying to talk shop or request some bullshit, the little hiccups I have described are magnified and become massive headaches.
I am so reluctant to return the mixer for service to the previous shop because I know I will be without it for a week at least, which I can handle but then comes the price tag of fixing these issues, 160 plus parts seems to be the rate of the service center I have used in LA area. And to complicate things even more, the center is ran by less than English proficient, NON-DJ's, so explaining these problems is like trying to explain rocket science to a toddler. Has anyone experienced anything like I have described. I searched but saw little beyond my own previous post about the color knob going bad. Has anyone in the LA area used a authorized repair center out of warranty and had favorable results? To make matters worse, one of my CDJ 2000 had the center post break off now for the 3rd time collectively between the two decks.
Please do not take this post as a bash at pioneer, that is not what it is, more of a cry for professionals out there to offer input and suggested repair center/solutions so that I can get my gear serviced in the most equitable manner and with the least bit of downtime. I use my gear almost daily, for HOURS when gigging and would like to see anything besides Pioneer make it this far without suffering some major issues.With that in mind, because I use it so much and have become extremely dependent on features made available in my current configuration, when things go wrong, it is devastating. Pioneer is not without flaw, but seriously, no tech good today can claim perfection, but Pioneer get pretty damn close and when you are standing in front of 1000 people or more, the last thing you want to think about is tech problems. For this reason, as a professional DJ, Pioneer is the only gear I will use.
Thanks for reading, sorry for being wordy, but I feel like the more descriptive and detailed, the less time wasted asking for specifics.