@Noah > It does seem like a hardware problem. Please use the tech support links on the right hand side to contact a service centre in your area to arrange having the unit fixed.
Having problems with EFX 1000 Jog dial
It might just be faulty wiring becuase i bought it used but here is a link explaining my problem a little more thorough.
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Yup, seconded -- it looks like a problem with the JOG side of the effector; you should indeed see the bar moving even when there's no audio and you spin the jog wheel.