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[CLOSED] a broken man requesting assistance ONLY ONE CDJ400 RECOGNISED BY DEVICE MANAGER

Specs:

Laptop: i7, 8gb RAM, dedicated graphics and  fancy soundcard with windows 8.1

software: traktor pro 2

hardware: cdj400

Problem: when I connect my two cdjs to my computer via USB with no hub I struggle to get them to work in traktor. I checked device manager and I have the following items listed 

CDJ 400

USB DEVICE

USB DEVICE

USB DEVICE

the computer recognition of the devices is sporadic but it always picks up 1 which is listed as CDJ400 and USB DEVICE

the second cdj is shown as USB DEVICE and USB DEVICE  either with no alert triangle or with an alert triangle 

basically the computer refuses to recognise two CDJs however traktor has (on occasion recognised both as existing)

I have been battling with this for nearly 4 days and cant see any solution in sight.

I have tried different USB cables and ports on my computer and none seem to provide better results.

I also tried plugging them into another older laptop I have which recognised both devices as CDJ400s

Im stumped...

alex beausire

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Someone else had the same problem with Win8.1 posted yesterday, let me get a bit more info and see if the engineers have any ideas.

Can you tell me whether you're using them connected to a USB3.0 or USB2.0 port on your computer?

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We're following this in two threads now and have opened a ticket with the engineers to try and address the issue. Thanks for your patience!

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