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Jog Wheel not working on DDJ-SR.. Using any software

I am suddenly unable to scratch, as even though "Vinyl" mode is enabled (or disabled) it is as if the snensor does not sense my fingers on the center of the jog wheel. I noticed it in Serato mode, using Serato DJ.  Then to test it, I put it in to "Other Software" mode, and same thing. It appears to be a hardware issue.  If I pick up the controller, and sort of squeeze it by the left deck's Play button, it will start to work again, but as soon as I let go it stops. Does this sound like a hardware malfunctino to you? It is only about maybe 6 months old. How do I get a warranty replacement, or get it fixed by pioneer?

Rob

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