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DDJ Wego-k not recognised by computer USB

I have a ddj wego-k and it isnt showing up on USB when plugged into mac or pc. Power goes to unit and the it completes the startup LED display but then no other fuctions work, only the platter lights and smaple buttons light up. It can be put into update firmware mode but as its not registering as a USB device i cant update the firmware. I have tried on both MAC (OSX 10.8 and 10.9, only device plugged in) and PC (with driver installed) and also tried 3 different USB cables.

I have tried the factory reset command but its also not recognised, its like its stuck in a startup loop that it cant complete. Any suggestions? Is there a way to do a hard reset?

Nicolas Weate

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