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Can't get audio from DDJ-SR/Serato on my laptop

I have a Dell laptop running Windows 8.1 and Serato 1.7. I've reinstalled my drivers for audio and the controller. I also uninstalled and reinstalled Serato and have updated my controller to the latest firmware (1.07). When I run Serato without the controller, the audio works fine on my laptop. I have my controller hooked up through Master 2 out with RCA cables, but as soon as I plug in the USB cable to my laptop, I get no audio. The controller is mapped to Serato and I can control Serato, but I get no audio. The master volume is up, as is the volume on both channels. The controller is on, and the switch in the back is set to master. I also don't get any audio out of my headphones plugged into the controller. When I unplug my controller from my laptop, I still receive no audio from my laptop. In order for me to get audio back on my laptop at all, I have to restart. Any idea what's going on?

Phil MacDonald

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