Hello Mickey K.,
Thank you for your inquiry.
We understand your frustration.
However, DJM-S9 has not been officially released so that manuals will be released on-line when the product is on the market.
Also, the current version of Serato DJ does not support DJM-S9.
This is why your S9 does not work as expected.
After you read the manual and Serato DJ is updated, we believe most of your problems will be solved.
We would really appreciate it if you would stop discussing the unreleased product in this forum, which is only for discussing the already released products.
Sorry for the accidental purchase of the unreleased product.
CRM, Pioneer DJ