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DDJ-SR Cue Problem

Hi, when ever I am 'cue' ing music by pressing the 'CUE' button, I can hear the track being played through my master output as well as in my headphones... obviously it should just be in my headphones.

I am using a DDJ-SR with most recent firmware updates, and a 2009 MacBook Pro Yosemite 10.10.3...

This issue has now made my DDJ-SR pretty much useless as I cannot use the cue functionality on either channel... please help!!

Craig

Craig Martin Avec réponse

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What software are you using and can you please post a screenshot of the audio interface configuration?

Pulse 0 votes
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Hi, I am using Serato Version 1.7.5... unsure as to what 'audio interface config' you are referring too?

Craig Martin 0 votes
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If you're using Serato, there is no config; it automatically routes the audio, whereas Traktor or Virtual DJ have the ability to manually configure the audio outputs.

The channel selected in the headphone cue should not be output over the master outs at any time. If the channel fader is open, that would allow it to happen.

Can you do me a favour and shoot a video showing exactly what happens - no need to try and capture the headphone audio, just the master audio would be good.

Pulse 0 votes
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Hi thanks for getting back to me... I have recorded a video of whats happening, please see it here:

https://youtu.be/YsjHLEaOFVU

The video is 'unlisted' so despite being on YouTube its not 'searchable' only accessible by the above link. One thing worth pointing out in the video I did not have any headphones plugged in at all, so there should have been zero noise when I hit the CUE buttons.

Craig Martin 0 votes
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Can you tell me why / how the volume changed for the cue at 54s? Did you adjust something?

Can you also please send me a screen grab of your Audio Devices window, found under the Utilities > Audio MIDI Setup app, it should look something like this:

Pulse 0 votes
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Hi- yeah no problem! The volume increased due to me turning up the head phone volume (note: NO headphones were plugged in). I cannot see that image you have posted, can you email it to me? iamcraigmartin@gmail.com

Craig Martin 0 votes
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Oh yeah- the image links worked by the way!! Thanks for changing the settings :)

Craig Martin 0 votes
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Hi- as you have referred me to get 'technical support', I have spoken to pioneer repairers in the UK 'Babber' at www.babber.co.uk - the ones stated on the Pioneer website. They have said its a minimum of £50 +VAT for an inspection, then for repairs additional costs... unless my unit is in warranty. Is there anyway of checking if the warranty is still valid? My unit serial number is below. I don't think I should have to pay to fix an issue such as this as there is no way 'its user generated damage'. Very frustrating.

Unit Serial Number: MKHN011836WL

Thanks

Craig

Craig Martin 0 votes
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Hi-Although Pioneer you FAILED to actually help and solve the issue I figured I would put the solution on here. I took the device apart myself and noticed that where Pioneer have done a bit of shoddy welding & sealing there appears to be interference being generated on some of the cue point wires being cross wired by muck- so I cleaned this off and its fine! So glad i did not send it to a Pioneer Service Centre- £50 just to inspect the device, and a further £50 per hour + Parts!! RIP OFF!!!

Craig Martin 0 votes
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By the way- I have solved this problem myself (no help from Pioneer). It seems that some of the connections inside the device were not neatly soldered, meaning dirt and interference was generating 'cross threading' of the electrical signals making the interference I heard happen. My friend an electronic engineer took it apart, then fixed it. Its actually a simple fix- cleaning it up and double checking the connections. Thank god I didn't send it in to a service centre and get my money rinsed!!

Craig Martin 1 vote
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