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DDJ-1000 jog wheel + hot pad issue

Have my DDJ-1000 for some months now and I am extremely happy with it. Unfortunately there is an issue with the jog wheels and the hot pads. For some reason, while I'm mixing, the waveform in the jog wheels get lost and the hot pads turn into one colour, even though I got specific colours for them. I can just fix it by loading a new track (the waveform is back again) and press every hot pad (the normal colour appears again). Not a big deal, but quite annoying for that amount of money.  

Bjarne Hartz Répondu

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Our engineers are working on this and hope to have a solution available soon - thank you for your patience.

Pulse
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Hey, I'm having the same situation with mine, when did it start happening to yours? It is kinda annoying when this happens, anyone else having the same issue, or someone who knows how we can get it fixed. Thanks

aramis happer 0 votes
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I can't tell you exactly, but I think for some weeks now. But good to know that this is a general problem. 

Bjarne Hartz 0 votes
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We'd need to know what firmware is on the unit, as well as which version of rekordbox you're using, and the OS it's running on please!

Pulse 0 votes
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I have firmware 1.06 and just updated to the Latest rekordbox yesterday

aramis happer 0 votes
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I've got the same. Mojave 10.14.4, firmware 1.06 and latest version of rekordbox. Yesterday I haven't experienced it by the way (1-2h session). But I will continue to watch if it's happening again. 

Bjarne Hartz 0 votes
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Hi, can someone from pioneer support take a look at this?? The issue persists and no one has ever gotten back to us regarding what happens to the controller, I'd appreciate if someone takes the time to review this and provide a proper answer.

Thanks

aramis happer 1 vote
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Have you tried using rekordbox 5.5? I'm unable to replicate this here and would need to know if it's related to the version or not.

Pulse 0 votes
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Rekordbox has been updated and the 5.5 ain't available for me, I get the notice that the 5.6 got released, and updated it right away, why would I go back to a previous version? Can you guys just fix it? It is not only me, as you can see, other people face the exact same issue

aramis happer 1 vote
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Tried using 5.5 and still the same, could you please take a look a this?

aramis happer 0 votes
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I'd like to pass this to our engineers - can you get a video of this happening to better explain it to them? Thank you.

Pulse 0 votes
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Im facing a similar issue. Brand new product and its happened 4 times already.

Rekordbox is updated so is hardware.
Mac OS mojave 10.14

bhavesh khatri 0 votes
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Our engineers are investigating the issue, thanks for your patience.

Pulse 0 votes
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Its a software issue rather than a hardware issue, yes?
If so, i wont give the piece to service centre

bhavesh khatri 1 vote
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From what we can tell so far, yes - software or firmware, not hardware.

Pulse 0 votes
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I am still facing the same issue, I've tried using different versions of rekordbox, but yet the exact same thing happens

aramis happer 0 votes
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Pioneer - is there an update?
Its really sad that this issue has happened about 5 times ti me and its been only 45 days since ive purchased the product.

bhavesh khatri 1 vote
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This happened to me for the first time yesterday, the waveform disappeared from the jog dial and the pads changed colour for the remaining duration of the set on both decks. Had my DDJ1000 for about 6 weeks now.

Windows 10

Rekordbox 5.6.1

Firmware 1.06

First time ive had issues with Pioneer DJ Product, very disappointing. Next time it happens i'll get a photo/video.

Adam Hiley 0 votes
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Hey guys, is there an update? This is happening too often now.

Every 2nd day. I'd like to point out that its a brand new unit..

Bhavesh Khatri 0 votes
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Hello i have updated now on rekordbox 5.7.0 and this is issue is now getting worst ... It happens now everytime BUT the differenz now is if you upload a new track the jogwheel screen and the hot CUE pad page fuction normal again ....PAD FX , BEATJUMP ect still remain with the problem!!!

Dj Nek 0 votes
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@DjNek - i agree, after the update its worse. I just wrote on it few days ago.

Is your unit new too?

Bhavesh Khatri 0 votes
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@Bhavesh  .....My Unit it's About 7 Months Old

Nobody knows what the problem is.

Here in the Forum they say its a software Problem.

But i Became from the Service Center a E-mail That the Unit Is The Problem 

WHAT IS TRUE????

I Try Today to Use the usb B port if its that the problem i tell you tomorrow !

 

Dj Nek 0 votes
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Hey y'all, I just updated the firmware and still the same issue comes up, are really doing something regarding this? it's really frustrating that this has become such a big deal for you guys, I think I speak on behalf of everyone in here as we paid over 1k for this equipment to be having facing this issue, what's next? it might fail while working at the venue, please fix it!

aramis happer 0 votes
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