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DDJ-400 Headphone sound stops working after a couple minutes

Hello I started using my DDJ-400 and noticed that the sound stops playing in my headphones after a couple minutes and I have to either restart rekordbox or disconnect the USB and plug it back in.

 

mac OS High Sierra 10.13.6

rekordbox 5.6.0

 

Is my unit defective?

Eric Franco

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13 commentaires

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I got the exact problem too, same spec same problems

Willie Felix 1 vote
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Try doubling that to 512 and see if the issue still occurs. Failing that, try a different USB cable or USB port.

Pulse -1 votes
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I've tried different ports and double the buffer size but i have the same issue. I don't have another USB cable so I can't try that.

 

It always happens within 5 minutes I'm not sure why.

Eric Franco 1 vote
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Do you have access to another computer to try it with?

Pulse 0 votes
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Okay I tried on my Windows Desktop and did not have the issue.

Still I want to use my Macbook as its portable.

Any recommendations on how to get it working? Do you think updating my OS would work?

Eric Franco 0 votes
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@eric, i had a problem with usbs and all i did was delete everything that was rekordbox related. there was a post somewhere an admin gave tips how to back up your files, just in case

Thompson Tran 0 votes
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@Thompson > That's not always the cause, so we rarely recommend it.

@Eric > Can you click the Apple icon, click About this Mac and provide the information shown? (minus the serial number)

Pulse 0 votes
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i have a similar issue.

I bought the DJ-400 in September2019 and it has never been stable. DJ400 gets blocked after some time.

After a few minutes the audio from the DJ400 stops. And sometimes the buttons stop working as well.

Rekordbox still continues working and you can listen the music through the laptop.

If you unplug the DJ400 and replug again, it resets and you can continue... for again a few minutes.

Using OSX Mojave10.14.6. McBook Pro. 2.7Ghz Intel Core i5. 8GB. DDJ400 firmware 1.01

alfonso perez 2 votes
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I'm having the exact same problem as alfonso perez above, any clue on how to fix it?

Connor Guertin 0 votes
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@Pulse I'm having the exact same issue w/ a Mac Mini:


Mac mini (2018)
Processor: 3 GHz 6-Core Intel Core i5
Memory: 32 GB 2667 MHz DDR4
Graphics: Intel UHD Graphics 630 1536 MB

Rekordbox: 6.0.4

During my first couple of weeks the DDJ-400 used to work just fine. After that, the same issue started to happen (audio cue stops on headphone). 
I've tried going as far as setting the buffer size to 1024...


Filipe Deo 0 votes
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