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DDJ SZ2 stuck with all decks in thru mode

Has anyone experienced any issues similar to this. I'm using a 2019 Macbook Pro and I unboxed this thing tonight and none of the decks will exit thru mode regardless of whether in switch them from a to b.

 

Any assistance would be wildly appreciated

Liam G

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Are you possibly connected to the wrong USB port on the back of the SZ2?

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