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WeGo4 - iPad constantly turning off during set

What I am using:

1. Pioneer DDJ-WEGO4

2. iPad (6th Generation). Software: 12.4.

This has been an issue for the past year: randomly, in the middle of my sets (be in 15 mins, or 45 mins), my iPad shuts down / restarts. 

This isn't an issue with my iPad, as before I was working with an iPhone 6 in 2018, and had the same exact problem.

Does anyone know why this happens, and how to work around it? I've got a few shows coming up, and it's going to be really embarrassing. thank you, in advance, for your help.

defmuse Répondu

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I'll ask you to please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue. Please reference this topic's URL when submitting the ticket and our agents can escalate it to the engineers in Japan for further review.

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Sorry. Prudent piece of information:

Software: WEDJ version 2.02.

The iPad is connected directly to the WEGO4 via the USB cable, and the WEGO is, of course, connected using its external power supply. 

defmuse 0 votes
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