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Headphone cues not working - master always coming through

I have a new Pioneer DDJ-SB3 and the headphone cues have simply stopped working. The master always comes through my headphones (I've tried multiple), even when I de-select master and select channel 1/2. The master plays through the speakers as it should. 

Is there a solution to this issue, or is my hardware broken?

Vanessa Sporne

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